.chat-app{--chat-border:#e4e5ed;--chat-muted:#656979;--chat-accent:#e62950;color:#252630}.chat-app *{box-sizing:border-box}.chat-notice{background:#fff;border:1px solid var(--chat-border);border-left:4px solid var(--chat-accent);border-radius:12px;padding:15px 18px;margin-bottom:18px}.chat-notice strong{font-size:15px}.chat-notice p{margin:6px 0 0;color:#555a6b;font-size:13px;line-height:1.6}.chat-alert{background:#fff0f2;border:1px solid #f3b7c3;color:#982644;border-radius:10px;padding:14px 16px;margin-bottom:15px;overflow-wrap:anywhere}.chat-alert[hidden]{display:none}.chat-layout{display:grid;grid-template-columns:215px minmax(280px,1fr) 240px;gap:16px;align-items:start}.chat-history-panel,.chat-main-panel,.chat-evidence-panel{border:1px solid var(--chat-border);background:#fff;border-radius:16px;min-width:0}.chat-history-panel,.chat-evidence-panel{padding:16px}.chat-panel-heading{display:flex;align-items:center;justify-content:space-between;gap:8px}.chat-app h2{font-size:17px;margin:0 0 12px;line-height:1.4}.chat-app h3{font-size:14px;margin:0 0 8px}.chat-panel-heading h2{margin:0}.chat-panel-heading .btn{padding:6px 10px;font-size:19px;min-width:36px}.chat-new{width:100%;margin-top:16px}.chat-history-panel>.helper{font-size:12px;line-height:1.7;margin:14px 0}.chat-history-item{display:flex;flex-direction:column;gap:5px;background:#fff;color:#4b5060;border:1px solid transparent;border-radius:9px;padding:12px 10px;text-align:left;width:100%;font:inherit;cursor:pointer;margin:5px 0;overflow-wrap:anywhere}.chat-history-item:hover{background:#f6f7fa}.chat-history-item.selected{border-color:#f5a1b3;background:#fff3f6}.chat-history-item strong{font-size:13px;color:#303240}.chat-history-item span,.chat-history-item time{font-size:11px;line-height:1.5}.chat-history-item .chat-assigned{color:#18734f;font-weight:700}.chat-no-history{font-size:13px;color:var(--chat-muted);padding:16px 0}.chat-history-link{display:block;margin:18px 0 3px;font-size:12px;color:#ac2140}.chat-welcome{padding:30px 25px;text-align:center}.chat-welcome>p{color:var(--chat-muted);font-size:14px;line-height:1.7;max-width:510px;margin:12px auto}.chat-emblem{width:48px;height:48px;border-radius:15px;background:#fff0f4;color:#df3054;display:grid;place-items:center;font-size:28px;margin:0 auto 18px}.chat-welcome h2{font-size:24px}.chat-consent{text-align:left;border:1px solid var(--chat-border);border-radius:12px;padding:18px;margin:25px 0 14px;background:#fcfcfe}.chat-consent p{font-size:12px;line-height:1.75;color:#5e6371}.chat-consent>a{display:inline-block;font-size:12px;margin:12px}.chat-check{display:flex;align-items:flex-start;gap:9px;font-size:12px;line-height:1.7;margin:14px 0;color:#434958;cursor:pointer}.chat-app .chat-check input{flex:0 0 17px;width:17px;height:17px;margin:2px 0;accent-color:var(--chat-accent)}.chat-language{display:flex;gap:12px;align-items:center;flex-wrap:wrap;font-size:12px;margin:18px 0}.chat-app select{border:1px solid #d8dbe6;border-radius:8px;background:#fff;color:#303746;font:inherit;font-size:13px;padding:9px 12px;max-width:100%}.chat-conversation-heading{padding:18px 20px;border-bottom:1px solid var(--chat-border);display:flex;gap:12px;align-items:flex-start;justify-content:space-between}.chat-conversation-heading h2{margin:0 0 5px}.chat-conversation-heading p{margin:0;font-size:12px;color:var(--chat-muted)}.chat-tools{display:flex;gap:10px;align-items:center}.chat-text-button{padding:3px 0;background:transparent;border:0;font:inherit;font-size:12px;color:#505969;cursor:pointer}.chat-text-button:hover{text-decoration:underline}.chat-app .danger{color:#a72340}.chat-app .btn.danger{background:#aa2444;color:#fff}.chat-mode-notice{margin:15px 18px 0;border:1px solid #e9d4a6;background:#fff9ec;border-radius:9px;padding:11px 13px;font-size:12px;line-height:1.7;color:#6e572d}.chat-transcript{height:440px;min-height:250px;overflow-y:auto;overscroll-behavior:contain;padding:20px 18px;display:flex;flex-direction:column;gap:18px;scrollbar-width:thin;scrollbar-color:#d4d7e2 transparent;outline-offset:-3px}.chat-first-message{color:var(--chat-muted);font-size:14px;line-height:1.8;margin:25px 8px}.chat-message{border-radius:12px;background:#f4f5f9;padding:14px 15px;max-width:95%;align-self:flex-start;overflow-wrap:anywhere;flex-shrink:0}.chat-message-customer{align-self:flex-end;background:#fff0f4}.chat-message-staff{border:1px solid #d4e9dd;background:#f1faf5}.chat-message-meta{display:flex;align-items:baseline;gap:12px;justify-content:space-between;margin-bottom:8px;font-size:11px;flex-wrap:wrap}.chat-message-meta strong{font-size:12px}.chat-message-meta time{color:#777c8b;font-size:10px}.chat-message-text{font-size:13px;line-height:1.85;white-space:pre-wrap}.chat-pending .chat-message-text{color:#697181}.chat-method{margin:10px 0 0;font-size:10px;color:#7b6070}.chat-message-sources{font-size:11px;margin:12px 0 0;padding:10px 0 0 16px;border-top:1px solid #dce0ea;line-height:1.8}.chat-source-date{display:block;color:#747c8a;font-size:10px}.chat-turn-status{color:#656d7c;font-size:12px;line-height:1.6;margin:0 20px 12px}.chat-turn-status:empty{display:none}.chat-actions{padding:0 18px 14px;display:flex;flex-wrap:wrap;gap:8px}.chat-actions:empty{padding:0}.chat-compose{margin:0 18px;padding:15px 0;border-top:1px solid var(--chat-border)}.chat-compose>label:first-child{display:block;font-size:12px;font-weight:700;margin-bottom:9px}.chat-compose textarea{width:100%;min-height:85px;max-height:230px;resize:vertical;border:1px solid #d6dbe6;border-radius:10px;font:inherit;font-size:13px;line-height:1.7;padding:11px 12px;color:#252f40;background:#fff}.chat-compose textarea:focus,.chat-app select:focus{outline:2px solid #eb6582;outline-offset:2px}.chat-compose textarea:disabled{background:#f7f8fb}.chat-compose-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:10px}.chat-compose-bottom .helper{font-size:10px;line-height:1.7}.chat-compose-bottom .btn{font-size:12px;padding:10px 15px;white-space:nowrap}.chat-account-context{margin:8px 0}.chat-prompt-chips{display:flex;flex-wrap:wrap;gap:7px;padding:0 18px 16px}.chat-prompt-chips .chip{font-size:10px;min-height:34px;padding:6px 10px;background:#fff}.chat-retention{margin:0;padding:12px 18px;border-top:1px solid var(--chat-border);font-size:10px;color:#7c8190;line-height:1.7}.chat-evidence-panel>h2{font-size:15px}.chat-evidence-panel .helper{font-size:12px;line-height:1.8}.chat-product{padding:14px 0;border-bottom:1px solid var(--chat-border)}.chat-product:first-child{padding-top:0}.chat-product h3{font-size:13px;line-height:1.6}.chat-product p{font-size:11px;line-height:1.7;margin:6px 0}.chat-product .chat-sku{color:#747d8d;font-family:monospace;overflow-wrap:anywhere}.chat-product .price{font-size:18px;font-weight:700}.chat-product .btn{font-size:10px;padding:8px 10px}.chat-sources{font-size:12px;line-height:1.8;padding-left:18px}.chat-sources li{margin:10px 0}.chat-boundary{margin-top:25px;padding-top:18px;border-top:1px solid var(--chat-border)}.chat-boundary h3{font-size:12px}.chat-boundary p{font-size:11px;line-height:1.8;color:#747c89}.chat-confirm-dialog{max-width:500px;text-align:left;padding:24px}.chat-confirm-dialog h2{font-size:20px;margin-right:20px}.chat-confirm-dialog p{font-size:13px;line-height:1.8;color:#5c6574}.chat-confirm-dialog form>div>label:not(.chat-check){display:block;font-size:12px;font-weight:700;margin:18px 0 9px}.chat-dialog-close{float:right;border:0;background:none;font-size:23px;color:#727b89;cursor:pointer}.chat-dialog-actions{display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap;margin-top:24px}.chat-dialog-actions .btn{font-size:12px}.chat-app button:focus-visible,.chat-app a:focus-visible{outline:2px solid #d83259;outline-offset:3px}.chat-app button:disabled{cursor:not-allowed;opacity:.5}.chat-staff .chat-layout{grid-template-columns:230px minmax(280px,1fr) 220px}
@media(min-width:1400px){.chat-layout{grid-template-columns:210px minmax(300px,1fr) 230px}.chat-transcript{height:480px}}
@media(max-width:1250px){.chat-layout,.chat-staff .chat-layout{grid-template-columns:200px minmax(280px,1fr)}.chat-evidence-panel{grid-column:2}.chat-evidence-panel #chat-evidence{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.chat-evidence-panel .chat-boundary{display:none}.chat-evidence-panel .chat-product{border:0;padding:0}.chat-evidence-panel #chat-evidence>p,.chat-evidence-panel #chat-evidence>h3,.chat-evidence-panel #chat-evidence>ul{grid-column:1/-1}}
@media(max-width:800px){.chat-layout,.chat-staff .chat-layout{grid-template-columns:1fr}.chat-history-panel{order:2}.chat-main-panel{order:1}.chat-evidence-panel{grid-column:1;order:3}.chat-history-panel #chat-history-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px}.chat-history-panel{padding:14px}.chat-history-panel .helper{margin:10px 0}.chat-new{margin-top:10px}.chat-history-item{padding:10px 8px}.chat-transcript{height:410px}.chat-notice{padding:13px 14px}.chat-welcome{padding:24px 18px}.chat-app h2{font-size:16px}.chat-welcome h2{font-size:23px}.chat-consent{padding:15px}.chat-layout{gap:13px}}
@media(max-width:480px){.chat-conversation-heading{padding:15px}.chat-conversation-heading h2{font-size:15px}.chat-tools{gap:10px}.chat-transcript{padding:16px 12px;height:390px;gap:14px}.chat-message{max-width:98%;padding:12px}.chat-compose{margin:0 13px}.chat-compose-bottom .helper{max-width:135px}.chat-actions{padding:0 13px 12px}.chat-prompt-chips{padding:0 13px 14px}.chat-retention{padding:10px 13px}.chat-evidence-panel #chat-evidence{grid-template-columns:1fr}.chat-history-panel #chat-history-list{grid-template-columns:1fr}.chat-app .chat-notice p{font-size:12px}.chat-consent>a{margin-left:0}.chat-dialog-actions .btn{flex:1}.chat-message-text{font-size:13px}.chat-message-meta{gap:6px}.chat-confirm-dialog{padding:20px}}

.chat-confirm-dialog input:not([type=checkbox]),.chat-confirm-dialog textarea{width:100%;font:inherit;font-size:13px;border:1px solid #d7dbe6;border-radius:8px;padding:10px 12px;background:#fff;color:#303948}.chat-confirm-dialog textarea{resize:vertical;min-height:95px}.chat-action-summary{font:inherit;font-size:13px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere;background:#f4f5f9;border-radius:10px;padding:14px}.chat-action-result{margin:0 18px 14px;padding:12px;border-radius:9px;background:#edf9f2;color:#286443;font-size:12px;line-height:1.7;overflow-wrap:anywhere}.chat-action-result[hidden]{display:none}.chat-actions .chat-text-button{padding:8px 0;text-align:left}.chat-knowledge-layout{display:grid;grid-template-columns:minmax(280px,1fr) minmax(280px,1fr);gap:20px;align-items:start}.chat-knowledge .field{margin:15px 0}.chat-knowledge .field textarea{min-height:180px}.chat-knowledge-item{border-top:1px solid #e4e5ed;padding:18px 0;overflow-wrap:anywhere}.chat-knowledge-item:first-child{margin-top:15px}.chat-knowledge-item pre{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;font-size:12px;line-height:1.8;background:#f4f5f9;padding:12px;border-radius:8px;max-height:400px;overflow:auto}.chat-knowledge-item summary{cursor:pointer;font-size:12px;margin-top:12px}.chat-knowledge-source{font-size:11px;line-height:1.7;overflow-wrap:anywhere;color:#717989}.chat-knowledge-item .chat-dialog-actions{justify-content:flex-start;margin-top:15px}@media(max-width:850px){.chat-knowledge-layout{grid-template-columns:1fr}}